Terms & Conditions

These rental terms and conditions define the framework under which HOLLAND BIKES VELOMOTION provides short-term bicycle rental services.

HOLLAND BIKES VELOMOTION is a simplified joint-stock company registered with the Paris Trade and Companies Register under number 442 110 789, with its registered office at 79 ter boulevard Lefebvre, 75015 Paris, France, and EU VAT number 66 442 110 789.

The bicycles and accessories remain at all times the exclusive property of Holland Bikes. You accept full responsibility for the maintenance of the equipment and are liable for any damage or loss. You have 30 minutes from the start of use to report any malfunction. After this period, any repair resulting from use of the equipment will be charged to you and may incur additional costs. Holland Bikes will invoice you according to the Replacement & Repair Cost List.

The equipment is used entirely at your own risk. You release Holland Bikes from any liability in the event of injury or damage caused to the user(s) of the equipment, to any third party, or to property. You agree not to make any claim against Holland Bikes for injuries or damages arising from cycling or the use of the equipment. (Articles 1383 and 1384 of the French Civil Code).

You have the option to purchase theft protection. This coverage applies only in the event of theft and only upon presentation of an official police report as described below. A deductible may apply depending on the level of coverage selected.

The theft protection does not cover damage or theft of accessories, displays, chargers, or batteries of an e-bike. The complete list of damages and corresponding repair costs is available via the link below:

It is strictly forbidden to modify or carry out major repairs on the bicycles, to sublet or lend them, to remove the orange triangle, or to carry a passenger on the rear rack other than a child in an approved child seat.

Regarding the rental of a phone holder, Holland Bikes is not responsible for any damage to your phone resulting from its use.

Our bicycles are equipped with a chain lock that must be used at all times when parking the bike. The bicycle frame must be locked to a fixed object that cannot be moved or removed. Please do not attach bicycles to monuments. Overnight, bicycles must be parked indoors and locked. If you have rented an e-bike or e-cargo bike, please remove the battery and the detachable display overnight.

If the bicycle has not been locked in accordance with these conditions, theft protection — even if purchased — will not apply.

All rented bicycles must be returned to the same rental point from which they were collected. If, for any reason, you must return the bicycle to another rental point, you are required to inform us by phone or email. Fees will apply: €20 per bicycle if you have informed us, and €50 per bicycle if you have not.

Upon return, please ensure that the bicycle is locked with the frame and line cable, and that you change the lock combination.

In the event of a breakdown and if you are unable to return the bicycle to the rental point, you must secure the bicycle by locking it through the frame to a solid, immovable object. You agree to photograph its exact location and provide our team with all necessary details for recovery by email or phone.

Please note that our assistance service operates only within the Paris ring road (Périphérique). For assistance within a 20 km radius outside Paris, a fee of €50 per bicycle applies. For each additional 20 km range, an extra €100 per bicycle will be charged.

You authorize Holland Bikes to use your credit card information to pay for the rental and to cover any potential damage and/or loss of the bicycle(s).

The rental contract ends once the bicycles have been returned and inspected by a Holland Bikes staff member.

Your credit card will serve as a deposit; no charge or pre-authorization will be made unless necessary.

If you return your bicycle late (after the contractual rental period) without notifying our customer service, Holland Bikes reserves the right to charge an administrative fee of €50 per bicycle, in addition to any extra rental charges.

You have up to 24 hours before the start of the rental period to inform Holland Bikes of any changes to your booking. In the event of cancellation less than 24 hours before the start, no refund will be issued. Once the rental contract is concluded, you cannot shorten the rental duration. Holland Bikes does not issue refunds for early returns. If you return the bicycles before the end of your booking period, you will lose any special offers that no longer apply.

If you wish to extend your rental contract, please contact your Holland Bikes store to check the availability of the bicycles. To obtain a refund, you must cancel your booking at least 48 hours before the rental start date.

Different cancellation terms apply to corporate and student groups.

Pursuant to Article L. 221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to contracts for “accommodation services (other than residential accommodation), transport of goods, car rental, catering, or leisure activities provided on a specific date or within a specific period.”

Given the nature of the services provided by Holland Bikes, you therefore have no right of withdrawal for short-term bicycle rentals.

All disputes relating to the rental contract shall be governed by French law and subject to the jurisdiction of the courts of Paris, France.

In the event of a dispute, Holland Bikes undertakes to seek an amicable resolution.

In accordance with Article L. 612-2 of the French Consumer Code, if a dispute cannot be resolved after unsuccessful attempts at amicable settlement with Holland Bikes, you may contact a consumer mediator free of charge. The contact details are as follows:

CM2C (Centre de médiation de la consommation des conciliateurs de justice)
Postal address: 14 rue Saint Jean, 75017 Paris
Email: cm2c@cm2c.net
Website: www.cm2c.net
Telephone: +33 (0)1 89 47 00 14

For processing purposes, please provide the mediator with Holland Bikes’ RCS number: 442 110 789.

You have one year from your written complaint to Holland Bikes to contact the mediator.

You may also file your complaint via the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Holland Bikes informs you that you have the right to register free of charge on the French “Bloctel” list opposing telephone solicitation by visiting www.bloctel.gouv.fr.

These General Terms and Conditions govern the conditions under which HOLLAND BIKES VELOMOTION provides guided bicycle tour services.

HOLLAND BIKES VELOMOTION is a simplified joint-stock company registered with the Paris Trade and Companies Register under number 442 110 789, with its registered office at 79 ter boulevard Lefebvre, 75015 Paris, France, and EU VAT number 66 442 110 789.

Holland Bikes offers a range of guided bicycle tours in Paris, Bordeaux, Versailles, Lyon, Nice and New York, available through an online booking system where you may make your reservations.

Our services are provided solely for personal use, and therefore for non-commercial purposes only. The resale of service contracts for any commercial or competing business is strictly prohibited.

Any reservation made in your name shall be deemed to have been made by you personally.

Making a pre-reservation or reservation does not automatically imply acceptance. Holland Bikes reserves the right to cancel or modify the date or time of a guided tour for any reason. Therefore, if you make your reservation less than 48 hours before the tour, it is strongly recommended to confirm that your booking has been accepted by calling the local phone number provided on our website.

We reserve the right to cancel reservations made by persons with whom there is an ongoing dispute regarding payment of a previous order, or who are suspected of any irregularity.

If you cancel no later than 24 hours prior to the scheduled start of the guided tour, the amount paid will be refunded in full.

Cancellation:

• You may cancel your reservation free of charge up to 24 hours before the scheduled start of the tour.

• After this period, no refund will be granted, unless you have purchased cancellation insurance. In such case, you may cancel free of charge up to 2 hours before the start of the tour.

• No refund will be provided in the event of a no-show (including late arrival).

• Holland Bikes reserves the right to cancel any reservation up to 24 hours before the start of the tour.

Weather conditions:
Tours take place under all weather conditions. In case of bad weather, no refund or rebooking will be possible. If you wish to modify or cancel your booking, please refer to the cancellation policy above.

Responsibility / Safety:

• The safety of our customers is a priority. Before departure, safety instructions and traffic regulations will be provided.

• If you are unable to cycle safely or refuse to comply with these instructions, you will not be allowed to participate in the tour. In such cases, no refund will be issued.

• Participation in the tour is entirely at your own risk. You are responsible for any damage caused to yourself, to third parties, or to equipment.

Service prices are indicated on the website and in the booking tool. In case of discrepancy, the price indicated in the booking tool shall prevail. Payment must be made in advance at the time of online booking.

The following conditions apply to you and all members of your party during the tour:

7.1. You must carefully follow all instructions given by your guide.

7.2. Ensure that the bicycle provided to you is in proper working condition.

7.3. During the tour, you are fully and solely responsible for the proper and safe use of the bicycle. After the tour, you must return the bicycle in the same condition in which it was received.

7.4. You must not leave the bicycle unattended. In the event of a break or mechanical failure during the tour, you must return the bicycle to the guide so it may be properly secured.

7.5. In case of damage to the bicycle due to misuse, you will be charged for the repair costs.

7.6. In case of loss or theft of the bicycle, you are required to file a report with the local police and provide a copy to Holland Bikes within 24 hours of the official end of the tour. You will also be charged for the replacement cost of the bicycle.

7.7. You acknowledge that you are aware of the general traffic regulations and agree to pay any fines or penalties imposed by authorized officers for violations of road traffic laws.

7.8. You acknowledge that you are familiar with cycling rules and accept all risks inherent to this activity.

7.9. You declare that you are covered by your own insurance and/or third-party liability insurance and agree not to hold Holland Bikes liable for any damage or injury to yourself or third parties during the guided tour.

Pursuant to Article L.221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to contracts for "accommodation services (other than residential accommodation), transport of goods, car rental, catering or leisure activities to be provided on a specific date or within a specific period."

Given the nature of the services provided by Holland Bikes, you therefore have no right of withdrawal for guided bicycle tours.

All disputes arising under these General Terms and Conditions shall be governed by French law and subject to the jurisdiction of the courts of Paris.

In the event of a dispute, Holland Bikes undertakes to seek an amicable settlement.

In accordance with Article L.612-2 of the French Consumer Code, if a dispute cannot be resolved and after unsuccessful attempts at amicable settlement with Holland Bikes, you may refer the matter free of charge to a consumer mediator, whose contact details are as follows:

CM2C (Centre de médiation de la consommation des conciliateurs de justice)

Postal address: 14 rue Saint Jean, 75017 Paris
Email address: cm2c@cm2c.net
Website: www.cm2c.net
Telephone: +33 (0)1 89 47 00 14

For easier processing of your request, please provide the mediator with Holland Bikes’ RCS number: 442 110 789.

You have a period of one year following your written complaint to Holland Bikes to refer the matter to the mediator.

You also have the possibility to submit your complaint via the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Holland Bikes informs you that you have the right to register free of charge on the French “Bloctel” list opposing telephone solicitation, available at www.bloctel.gouv.fr.